Business Email

1. 01In the console, open Business Email and choose New email service.
2. 02Pick a plan. Starter, Business, Professional and Enterprise are sized by the mailboxes and storage they include. Live figures are on the pricing page.
3. 03Choose the domain. One registered with AletCloud has its mail records published for you, and mail works straight away. A domain hosted elsewhere needs the records below added at its provider.
4. 04Create mailboxes straight away, even while the DNS is still pending.

If the DNS is hosted elsewhere, the DNS tab of the service lists the exact records to add at the provider. Until they are in place the service shows DNS pending: the mailboxes exist, but the internet does not yet know to deliver mail to AletCloud.

Check DNS

After adding the records, press Check DNS in the DNS tab. Each record is marked ok, missing or incorrect, with the value found next to the value expected. DNS changes take from a few minutes to a few hours to spread, so a record that is still missing is worth waiting on and checking again. The check is rate-limited: a "checked too recently" message means try again shortly. The service becomes Active once MX, SPF and DKIM verify.

Alet Mail is the built-in webmail. Open webmail.aletcloud.com and sign in with the full email address, info@yourcompany.com for example, and the mailbox password. There is nothing to install, and it works in any browser.

Apple Mail, Thunderbird and most phone apps configure themselves once the auto-setup records are live: enter the address and the password and the app does the rest. Outlook, and any other client set up by hand, takes these settings.

• Create mailboxes from the service page: choose the address, an optional display name, and a recovery email or phone. Leave the password blank and a strong one is generated.
• Passwords are shown once. Copy the password at that moment, because it cannot be retrieved later.
• Reset a password from the mailbox menu, either by setting a new one or by having one generated. The new password applies immediately to webmail and to mail apps, so update it on every device that uses the mailbox.
• Suspend a mailbox to block sign-in and sending without deleting it, and resume it at any time. Deleting a mailbox removes its mail permanently, and asks for the address to be typed to confirm.

• Business Email is charged by the minute against the plan’s monthly price, the same way a server is. Delete the service and the charge stops at that minute.
• Creating a service checks the wallet for about a day of the plan price first, around 16 ETB on Starter. An insufficient-balance message means top up and try again.
• If the wallet runs out, the service is suspended: sign-in and sending are disabled, but incoming mail is still received and stored. Nothing is deleted.
• Top up the wallet to restore access. The service resumes on its own within a few minutes, mailboxes and mail intact.

Receivers judge the domain, not just the message. Work through this list.

• Run Check DNS and make sure SPF, DKIM and DMARC are all marked ok. One that is missing or incorrect is the most common cause.
• Send from the mailbox itself, from webmail or from an app signed in to it. Never from a third-party tool using the address, unless that tool’s servers are in the SPF record.
• Use a real display name and a plain, readable message. Avoid link shorteners, subjects in capitals, and attachments on a first contact.
• A new domain has no reputation yet. Start with normal volumes to real contacts and ask them to reply once; the volume can grow from there.
• Stay under the plan’s daily sending limit per mailbox. Newsletters and bulk campaigns belong in a dedicated bulk service, not in a business mailbox.
• Ask the recipient to check the spam folder and mark the message Not spam. Providers learn from that quickly.
• Still stuck? Contact support with the recipient address, the time sent, and the bounce or spam headers if there are any.